Legal Compliance Training

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Further Unlock Your Sales Potential with the Understanding the NCA Course!

The National Credit Act No 34 of 2005 was passed by Parliament on the 10th of March 2006. It is designed to achieve a number of objectives, most of which are to benefit and protect the consumer. The aim is to introduce a single, functional system of regulation that will apply to all credit activities, thereby ensuring that all credit providers and credit consumers are treated equally.

Broadly, the Act aims to reduce reckless credit behaviour, both by credit providers and consumers, and the level of over-indebtedness in South Africa.

As a forward-thinking Sales Executive in the motor industry, you’re not just about closing deals; you’re committed to providing exceptional service and building lasting customer relationships. But there’s a critical piece missing; understanding the financial landscape. Enter the Understanding the NCA Course — a game-changer for sales professionals like you.

 

  • Why NCA Knowledge Matters: The National Credit Act (NCA) is your secret weapon. It empowers you to navigate the complex world of finance, compliance, and customer satisfaction. Here’s why it’s a must-know:
  • Expand Your Influence: Most Sales Executives are restricted by the NCA from discussing financial matters directly with customers. But with NCA expertise, you’ll extend your reach, collaborating seamlessly with Financial and Insurance Consultants (F&Is).
  • Qualify for an NCA Card: Successful completion of this course earns you an NCA card – a badge of credibility recognised across the industry. It’s not just a piece of plastic; it’s your ticket to informed sales decisions.
  • Empower Your Sales Process: Imagine streamlining deals. Armed with NCA insights, you’ll avoid pitching solutions that customers won’t qualify for. Instead, you’ll accelerate the process by providing accurate information and documentation to F&Is, saving them and your customers time and leading to better financial outcomes for everyone.
 

The NCA’s Impact: The NCA isn’t just red tape — it’s a force for positive change. Here’s what it achieves:

  • Reducing Over-Indebtedness: South Africa needs responsible borrowing. The NCA ensures consumers don’t drown in debt.
  • Enhancing Consumer Rights: It’s about fairness. The NCA levels the playing field between credit providers and customers.
  • Promoting Education: Knowledge is power. The NCA educates consumers and empowers them to make informed choices.

 

Course Essentials: Together with our partner, Moonstone, we supply the Understanding the NCA Course, which covers it all — your obligations as a credit provider, consumer rights, and the do’s and don’ts. It’s practical, relevant, and tailored to your role. Plus, it’s not just theory; it’s actionable insights you can apply immediately.

 

Your Decision Matters: Investing in this course isn’t just smart — it’s essential for your role as a professional. You’ll be part of a movement towards responsible lending, ethical practices, and customer-centric sales. So, go ahead— make the excellent decision to boost your career.

 

👉 Enrol Now: Discover the NCA Advantage and elevate your sales game!

Understanding the NCA Course

Duration: 8 Hours
Content Type:
  • Interactive Content<
  • Videos
  • Text
  • Assignments
  • Quizzes
Style:
  • Online – own time and pace
  • Theory and practical work-related
Assessment:
  • Quiz and
  • Assignment
Outcomes:
To effectively manage customer finances within the law, it is essential to understand your rights, obligations, and constraints, and to identify mutually beneficial actions that maximize the value of the relationship.
 
Objectives:
  • Know and understand the theory of the NCA
  • Know the requirements and how to comply
  • Be able to apply in practice and exploit it to your benefit

Learning Unit 1: An overview of the NCA

  • Explain the purpose of the NCA
  • Describe the main functions and responsibilities of the following role players:
    • Consumers
    • Credit providers; and
    • Agents

Learning Unit 2: Scope and Application of the NCA

  • Explain what a credit agreement is.
  • Classify the different categories of credit agreements.
  • Understand who and what the National Credit Act applies to.
  • Describe the credit agreements that the NCA does not apply to.
  • Explain the limited relevance of the NCA with regards to credit agreements in respect of which the consumer is a juristic person, as well as limit relevance to incidental credit agreements.

Learning Unit 3: Types of Credit Agreements

  • Distinguish between the different types of credit agreements, including:
    • Credit facility
    • Credit transaction
    • Credit guarantee
    • Combination of agreements

Learning Unit 4: Rights of Consumers

  • Understand the consumer’s right with regards to credit.
  • Understand the consumer’s right with regards to confidentiality, personal information and credit records.

Learning Unit 5: Credit and Affordability Assessment

  • Explain the concept of over-indebtedness and reckless credit.
  • Recognise the process and requirements pertaining to credit and affordability assessments.

Learning Unit 6: Credit Documentation

  • List the credit agreements that are prohibited in terms of the NCA.
  • Describe the provisions that are not allowed to be included in a credit agreement.
  • Explain the requirements for small, intermediate and large quotations as set out in the NCA.
  • Describe the information that must be contained in small, intermediate and large credit agreements.

Learning Unit 7: Rates and Fees

  • Describe the permissible rates and fees associated with a credit agreement.
  • Understand the fees that may be added to the principal debt of credit transactions.

Learning Unit 8: Marketing and Advertising

  • Understand the obligations and requirements regarding marketing and advertising practices, including:
    • Negative option marketing;
    • Direct marketing and sale of credit at home or work; and
    • Advertising practices.

Why a Vehicle Sales Executive Should be NCA Accredited

Ability to Offer End-to-End Service

With NCA accreditation, a Sales Executive can handle the entire sales process, from selling the vehicle to facilitating financing. This allows them to manage credit applications and ensure that customers can finance their purchase directly through them, improving the overall customer experience and creating a seamless transaction.

Increased Job Opportunities

Many dealerships prefer or even require Sales Executives to be NCA-certified because it reduces the need for intermediaries in credit-related processes. This makes NCA-accredited individuals more employable and valuable to dealerships, as they can handle both sales and finance.

Enhanced Earning Potential

By being able to assist with both vehicle sales and finance, NCA-accredited Sales Executives can often close deals more effectively, which can lead to higher sales commissions. It also positions them for greater career advancement opportunities, such as moving into sales management or finance and insurance (F&I) roles.

Compliance and Consumer Protection

The NCA qualification ensures that Sales Executives are knowledgeable about the National Credit Act and are compliant with legal regulations. This helps protect customers from predatory lending practices and ensures that all credit agreements are fair, transparent, and in the best interest of the customer.

Customer Trust and Confidence

Being NCA-certified gives Sales Executives an additional level of professionalism and trustworthiness in the eyes of customers. Consumers are more likely to trust a Sales Executive who is qualified to handle both the sale and the financial aspects of their purchase, which can result in higher customer satisfaction and repeat business.

Distinct Competitive Advantage

Not all Vehicle Sales Executives in the market are NCA-accredited. Obtaining the qualification sets a Sales Executive apart from their peers, giving them a competitive edge in an industry where credibility, expertise, and customer service are crucial.

In Summary

In summary, obtaining NCA accreditation enables a vehicle Sales Executive to offer comprehensive services, improve career prospects, ensure compliance with legal standards, and build greater trust with customers.

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