Description
Trust is Important
As we enter course three, we have established that finding the right buyer for our product is as important as following specified processes to ensure professionalism throughout the sales relationship. However, it is even more important to realise that part of maintaining that relationship is through developing and building trust.
In this course, we will explore key techniques to help you build meaningful connections with customers, enhance your communication skills, and earn their trust. You’ll learn how to engage effectively, create lasting impressions, and ensure customers feel confident in your abilities. By mastering these skills, you’ll not only foster stronger relationships but also increase your success as a sales professional. Let’s begin the journey towards becoming a trusted and likeable sales expert!
This module will equip you with the skills to:
- Learn and remember customers’ names effectively to build rapport.
- Identify and address customers’ needs and preferences through meaningful conversations.
- Demonstrate superior product and process knowledge to reassure customers.
- Practice honesty and manage expectations to build lasting trust.
- Build rapport and trust through effective eye contact and nonverbal communication.
- Treat all customers equally and avoid assumptions based on appearance.
- Communicate commitments clearly and consistently to establish reliability.
- Use empathy and nonverbal cues to connect with customers and foster trust.